All product sold on Shopifythemes.net are classed as downloadable, non-returnable goods.
We regret that we do not offer nor are we legally bound to offer refunds on downloadable products.
We are here to help with any theme related issues that you are having.
If you have tried to work with a theme and have contacted us for help with any elements that you are stuck with on a case by case basis we will consider switching to an alternative theme.
Theme Demonstrations are provided for you to familiarise yourself with the design, Theme Settings information is also provided allowing you to see what you are buying prior to purchase.